If you have decided to cancel your DIRECTV subscription or upgrade your existing service, returning your equipment is an essential step. Many customers find themselves with questions and uncertainties regarding the return process. In this article, we will walk you through the steps to easily return your DIRECTV equipment, providing answers to some commonly asked questions along the way.

How do I know what equipment I need to return?

To determine the equipment you need to return, log in to your DIRECTV account and visit the Equipment Return page. There, you will find a list of the items that need to be returned, such as receivers, remotes, and power cords.

How should I prepare the equipment for return?

It is crucial to properly pack your DIRECTV equipment to ensure its safe arrival and to avoid any potential charges. Place the receiver, remote, and power cords in a secure box. If you no longer have the original packaging, use bubble wrap or newspaper to cushion the items and prevent any damage during transit.

Where can I drop off my DIRECTV equipment?

DIRECTV provides multiple options for returning your equipment. You can choose to drop it off at any authorized UPS location or at a participating The UPS Store. To find the nearest locations accepting DIRECTV returns, visit the Equipment Return page on the DIRECTV website.

What should I do after dropping off my equipment?

Once you have dropped off your equipment, you should keep the receipt as proof of return. Additionally, it is advisable to take a photo of the package before sealing it, which can serve as further evidence if required.

Is there a deadline for returning my equipment?

Yes, there is a time limit for returning your DIRECTV equipment to avoid any non-return fees. Generally, you have 21 days from the date of cancellation or downgrade to initiate the return process. However, it is recommended to start the return process as soon as possible to avoid any potential issues.

Can I schedule a return pickup?

Yes, DIRECTV offers the option to schedule a UPS pickup for your equipment. After logging into your account, visit the Equipment Return page, and select the "Schedule a UPS pickup" option. Arrange a suitable date and time for the pickup, ensuring that you are available to hand over the package to the delivery driver.

What if I don't return the equipment within the specified time frame?

Failing to return the DIRECTV equipment within the designated time frame may result in non-return fees. These fees can vary depending on the type of equipment and the duration it remains unreturned. To avoid any additional charges, it is crucial to initiate the return process promptly.

How long does it take for the return process to be completed?

Once you have returned your DIRECTV equipment, it usually takes 4-6 weeks for the return process to be completed. During this time, DIRECTV will verify the returned items and update your account accordingly. However, in some cases, the process may take longer, so it's important to be patient. Returning your DIRECTV equipment doesn't have to be a complicated process. By following the step-by-step instructions provided by DIRECTV and considering the commonly asked questions and answers detailed in this article, you can effortlessly navigate the return process. Remember to pack your equipment securely, drop it off at an authorized location, and keep the proof of return. By doing so, you will complete the return process smoothly and avoid any potential fees or issues.
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