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The company offers a vast selection of products, with over 13 million pieces in inventory and items from over 450,000 patterns. In addition to purchasing and selling vintage and contemporary pieces, Replacements, Ltd. also offers restoration and repair services, as well as appraisals for customers’ collections.
One of the key features that sets Replacements, Ltd. apart from its competitors is its commitment to customer service. The company employs over 400 people, many of whom are experts in specific types of china, crystal, and silver. These specialists are available to assist customers with finding specific pieces, identifying patterns, and providing advice on purchasing and caring for their collections.
Replacements, Ltd. also offers a unique program called the “Pattern Identification Team,” which is a free service where customers can send in photos of their pieces to be identified. This service has helped countless customers to complete their collections and find pieces that they thought were impossible to locate.
In addition to its commitment to customer service, Replacements, Ltd. is also dedicated to sustainability and environmental responsibility. The company has implemented a number of programs to reduce its environmental impact, including recycling, composting, and partnering with local organizations to donate its excess inventory.
Replacements, Ltd. has also been recognized for its charitable work. The company has donated millions of dollars to various organizations, including the Humane Society, Susan G. Komen Foundation, and many others. In addition, Replacements, Ltd. has a program called “Dine for Dogs,” where local restaurants donate a percentage of their profits to the company’s charitable foundation, which
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