Step 1: Gather Required Documents
Before initiating the transfer process, make sure you have the following documents ready:
- Valid ID or passport
- Proof of residence (recent utility bill)
- Enel contract details (account number, customer code, etc.)
Step 2: Contact Enel Customer Service
Call Enel’s customer service at +XXX-XXXX-XXXX to inform them about your intention to transfer the contract. They will guide you through the necessary steps and provide you with any additional information or documents required.
Step 3: Fill Out Voltura Form
Visit Enel’s official website or their nearest branch to obtain the Voltura form. Fill out the form accurately with the necessary details of both the current contract holder and the new contract holder.
Step 4: Submit Required Documents
Prepare a copy of the Voltura form along with the required documents mentioned in Step 1. Submit these documents to the Enel branch or via their online portal, if applicable. Make sure to keep copies of all submitted documents for your records.
Step 5: Wait for Confirmation
Once you have submitted the necessary documents, Enel will process your request. This might take a few business days. Check your email or contact Enel’s customer service to inquire about the progress of your transfer request.
Step 6: Finalize Transfer
Once your transfer request is approved, Enel will provide you with the necessary information to complete the transfer. Follow their instructions carefully to finalize the transfer process.
Step 7: Verify Transfer Completion
After finalizing the transfer, it is essential to verify that the contract has been successfully transferred to the new account holder. Contact Enel’s customer service or check your Enel online account to ensure everything is in order.
Step 8: Update Billing Information
If you are the original contract holder but have transferred the contract to another person, make sure to update your billing information with Enel to avoid any confusion or future charges related to the old contract.
And that’s it! By following these step-by-step instructions, you can easily transfer your Enel contract through Voltura. If you encounter any difficulties or have further questions, don’t hesitate to reach out to Enel’s customer service for assistance. Happy transferring!