Fastweb is one of the popular internet service providers in Italy that offers high-speed internet services and a modem to its customers. If you have been using Fastweb’s modem and planning to quit their services or upgrade to a new modem, you need to know how to return their modem correctly. Here is a guide on how to return Fastweb’s modem without any issue.

Contact Fastweb Customer Service

Before returning the modem, the first step is to contact the Fastweb customer service and inform them about your decision to return the modem. You can contact them via phone or email using the contact details provided on their website. They will guide you through the process and inform you about the necessary documentation that you need to complete.

Remove all Cables and Accessories

Once you have informed the Fastweb customer service about your decision to return the modem, the next step is to remove all the cables and accessories attached to the modem. Make sure to unplug all the cables from the power socket and the backside of the modem. Also, make sure to detach any accessories such as a Wi-Fi adapter or a phone cable that you may have attached to the modem.

Pack the Modem Carefully

After removing all the cables and accessories, it’s time to pack the modem carefully for returning it to Fastweb. Use the original packaging box that came with the modem or any other sturdy box that can protect the modem during transportation. Make sure to wrap the modem with bubble wrap or any other padding to prevent any damage during transit. Additionally, put all the cables and accessories in a separate plastic bag and put them in the box along with the modem.

Complete the Required Documentation

Fastweb may ask you to complete some documentation before you return the modem. This could include a return form or a confirmation letter stating your decision to return the modem. Make sure to fill in all the details correctly and attach any necessary documents such as a copy of your ID card or a copy of the service agreement.

Arrange for Shipping

After completing all the documentation and packing the modem, it’s time to arrange for shipping. Fastweb provides a free return shipping service to its customers, and they will provide you with the shipping label once you have completed all the documentation. You can either drop off the package at a Fastweb center or arrange for a pick-up service where a Fastweb representative will come and collect the package from your doorstep.

Conclusion

Returning Fastweb’s modem is a simple process that involves contacting their customer service, removing all cables and accessories, packing the modem carefully, completing the required documentation, and arranging for shipping. Follow the above steps carefully to ensure that you return the modem without any issues and avoid any unnecessary charges. Remember to also cancel your subscription with Fastweb to avoid being charged for the services that you no longer use.

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