How to request a duplicate of the Postepay Evolution

Postepay Evolution is a popular prepaid card issued by Poste Italiane, the largest postal services provider in Italy. This card offers various benefits and features, including online shopping, cash withdrawal, mobile payment services, and more. However, there may be instances where you need to request a duplicate of your Postepay Evolution card, either due to loss, theft, or damage. In this article, we will guide you through the process of obtaining a duplicate card.

1. Contact Postepay Customer Service: The first step is to reach out to Postepay customer service to inform them about your situation. You can contact them through various channels, including phone, email, or by visiting a Poste Italiane branch. Provide them with your account details and explain why you require a duplicate card.

2. Block the Current Card: It is crucial to block your current Postepay Evolution card to prevent any unauthorized transactions or misuse. Postepay customer service will guide you through the process of blocking your card. This step ensures the safety of your funds and protects you from potential fraud.

3. Prepare Necessary Documents: When requesting a duplicate Postepay Evolution card, you will need to provide certain documents to verify your identity. These documents typically include proof of identity, such as your passport or ID card, and proof of address, like a utility bill or rental agreement. Make sure to have all the required documents ready in advance to expedite the process.

4. Visit a Poste Italiane Branch: Once you have informed customer service and gathered the necessary documents, visit a Poste Italiane branch near you. The branch staff will assist you in completing the procedure for requesting a duplicate card. They will guide you through the necessary forms and may require you to sign certain documents.

5. Pay the Replacement Fee: A replacement fee is usually associated with the issuance of a duplicate Postepay Evolution card. The exact amount may vary, so it’s essential to check with the customer service representative or inquire at the branch. Make sure to have the required funds available to cover the replacement fee.

6. Activate the New Card: After obtaining the duplicate Postepay Evolution card, you will need to activate it to start using it. The activation process can usually be done online, through the Postepay website or mobile app, or by contacting customer service. Follow the provided instructions to activate your new card successfully.

7. Update Payment Information: Once your new Postepay Evolution card is activated, it’s essential to update your payment information with any merchants or payment providers where you had previously linked your old card. This step ensures that your transactions continue to be processed smoothly without any interruptions.

In conclusion, requesting a duplicate of the Postepay Evolution card is a simple process that requires contacting Postepay customer service, gathering the necessary documents, visiting a Poste Italiane branch, paying the replacement fee, and activating the new card. By following these steps, you can efficiently obtain a duplicate card in case of loss, theft, or damage, allowing you to continue enjoying the benefits and services provided by Postepay Evolution.