Step 1: Check the Deleted Items folder
The first place to look for missing emails is the Deleted Items folder. Hotmail automatically moves deleted emails to this folder, giving you an opportunity to restore them. Simply follow these steps:
- Login to your Hotmail account.
- Navigate to the “Deleted Items” folder on the left-hand side of the screen.
- Once in the folder, scan through the list of deleted emails to look for the ones you want to recover.
- Select the desired emails by checking the checkbox next to each email.
- Click on the “Move to” button at the top menu and select the appropriate folder to move the emails back to your inbox.
Step 2: Recovering emails from the Junk folder
In some cases, Hotmail may identify certain emails as junk mail and automatically send them to the Junk folder. To check if your missing emails are in the Junk folder:
- Login to your Hotmail account.
- Find the “Junk” folder in the left-hand panel and click on it.
- Scan through the list of emails in the Junk folder to locate the missing emails.
- If you find the emails you were looking for, select them and click on the “Move to” button to send them back to your inbox or any other desired folder.
Step 3: Check the Recoverable Items folder
Hotmail has an additional folder called “Recoverable Items” where emails go after being permanently deleted from the Deleted Items folder. This folder acts as a safeguard in case you accidentally delete emails from Deleted Items. To access this folder:
- Login to your Hotmail account.
- Go to the “Deleted Items” folder.
- Click on the “Recover items deleted from this folder” option located at the top menu.
- A new window will open with a list of recoverable emails. Browse through the list and select the emails you want to recover.
- Click on the “Recover” button to move the selected emails back to your inbox or any other desired folder.
Step 4: Contact Microsoft Support
If the above steps didn’t help in recovering your Hotmail emails, it is recommended to contact Microsoft Support for further assistance. They have specialized tools and resources to help you recover your missing emails. To get in touch with Microsoft Support:
- Visit the Microsoft support website and login to your Hotmail account.
- Navigate to the Contact Us section.
- Choose the appropriate support category and describe your issue in detail.
- Submit the form and wait for a response from Microsoft Support.
By following these step-by-step instructions, you have a good chance of recovering your Hotmail emails. Remember, it’s important to act quickly and not delay the recovery process to increase your chances of retrieving the lost emails. Good luck!