How to fix phone calls not recording problem on Samsung A6 with ACR app

Phone calls have become an essential part of our lives, whether it’s for personal or professional reasons. Many people rely on call recording apps to keep a record of important conversations, interviews, or even just for personal security. However, some Samsung A6 users have been experiencing difficulties with recording calls on their devices. In this article, we will discuss the steps you can take to fix the phone calls not recording problem on your Samsung A6 using the ACR app.

The ACR (Another Call Recorder) app is a popular choice for users who want to record their phone calls. It offers various features, including automatic call recording, cloud backup, and the ability to save and share recorded calls. However, before proceeding with the steps, make sure that you have already installed the ACR app on your Samsung A6.

Step 1: Grant Permissions
Firstly, ensure that the ACR app has been granted all the necessary permissions to function correctly. To do this, go to your device’s Settings and scroll down to the Apps section. Look for the ACR app and tap on it. Then, under App Settings, go to Permissions and enable all the required permissions, including the microphone.

Step 2: Disable Battery Optimization
To ensure that the ACR app is not affected by battery optimization, you need to disable this feature for the app. Battery optimization can sometimes interfere with the app’s ability to record calls in the background. To disable battery optimization, go to Settings, find Battery, and tap on it. Look for the ACR app in the list of apps and select it. Then, choose the option to “Not optimized” to prevent battery optimization for the app.

Step 3: Check Call Recording Settings
Open the ACR app on your Samsung A6 and access its settings. Look for the Call Recording section and make sure that the settings are correctly configured. Ensure that the “Record Calls” option is enabled, and if available, select the audio source as “Mic.” It is also advisable to enable the option to “Ignore VoIP calls” if you are experiencing issues with recording VoIP calls.

Step 4: Test Call Recording
After adjusting the ACR app’s settings, make a test call to check if the call is being recorded. Dial a number and let the call go through. During the call, you should see a recording icon or an on-screen prompt indicating that the call is being recorded. If the call is not being recorded, check if any error messages are displayed and try troubleshooting accordingly.

Step 5: Clear Cache and Data
If you are still encountering issues with call recording, you can try clearing the cache and data of the ACR app. To do this, go to your device’s Settings and find the Apps section again. Look for the ACR app, tap on it, and then choose the options to clear the cache and clear data. Note that clearing data will reset the app’s settings, so you may need to reconfigure them again after clearing the data.

Step 6: Update the ACR App
Keeping your apps up to date is crucial to ensure optimal performance and bug fixes. Check if there is an update available for the ACR app in the Google Play Store. If an update is available, install it and try recording calls again.

By following these steps, you should be able to resolve the phone calls not recording problem on your Samsung A6 using the ACR app. Remember to always comply with your local laws and regulations regarding call recording, and seek consent from the other party if required.