1. Log in to your Booking.com host account
To start, make sure you are logged in to your Booking.com host account. If you don’t have one yet, you’ll need to create an account first.
2. Access your Reservations tab
Once you are logged in, navigate to the “Reservations” tab. This is where you can see all your current and upcoming bookings.
3. Locate the booking you want to decline
Scroll through your reservations until you find the booking you wish to decline. You can use the search filters or sort options to make the process faster if needed.
4. Click on the booking to review the details
Once you have located the booking, click on it to access the booking details. This will give you a better understanding of the reservation and help you make an informed decision.
5. Click on the “Decline” button
Within the booking details page, you’ll find a “Decline” button. Click on it to initiate the rejection process.
6. Select the reason for declining
A pop-up window will appear, asking you to select the reason for declining the booking. Choose the most appropriate reason from the provided options.
7. Add an optional message (if desired)
If you want to provide the guest with additional information or a personalized message, you can add it in the optional message box. However, keep in mind that this is not mandatory.
8. Confirm your decision and decline the booking
After selecting the reason and adding any optional message, review your decision one last time. Once you are certain, confirm your decision by clicking the “Decline booking” button.
9. Communicate with the guest (optional)
If you feel it necessary, you can further communicate with the guest regarding the declined booking. This can help clarify any concerns they may have, and it shows your commitment to providing excellent customer service. However, this step is entirely optional.
Rejecting a reservation on Booking.com is a straightforward process. By following the steps outlined in this guide, you can quickly decline a booking while maintaining a professional and courteous approach. Remember, it’s important to provide valid reasons for declining a reservation and communicate with the guest when necessary.