1. Introduce yourself and others
When you’re about to start a conference call, begin by introducing yourself and then ask the others to introduce themselves too. This will help everyone identify who’s on the call, which will prevent any confusion and awkwardness.
2. Set the ground rules
Before you begin, it’s essential to set some ground rules. Let everyone know how long the call will last and what the agenda is. Start by briefly summarizing the objective of the call and what’s expected from everyone.
3. Stay focused
Try to avoid distractions while on the call, and don’t multitask during the conversation. If you’re typing away or checking your emails, it can come across as disrespectful and uninterested. Additionally, make sure you’re in a quiet location, so the background noise doesn’t make it hard for others to hear what you’re saying.
4. Listen attentively
When you’re on the call, make sure you pay attention to what’s being said. Listening is essential, and it shows respect to the other callers. It also helps you understand the discussion better so that you can give a knowledgeable and insightful input that’s helpful to all.
5. Speak up
When you have something to say, don’t hold back – pipe up and share your thoughts. However, try not to interrupt someone when they’re speaking. Wait for the speaker to finish before adding your input.
6. Be polite and courteous
During the conversation, observe etiquette and follow basic phone manners. For example, speak clearly and at a moderate pace, so others can grasp your words. Don’t use foul language or interrupt other speakers. Remember to say thank you and goodbye when ending the call.
7. Take notes
It can be hard to keep up with the conversation when there are three or more people speaking. Therefore, it’s essential to take notes throughout the call so that you can review them later. Taking notes will also help you remember what was discussed and to follow up on any action items that need your attention.
In conclusion, conducting a telephone conversation with three or more people may seem daunting, but it’s not as complicated as it sounds. If you follow the tips and etiquette mentioned above, you’ll be able to handle the conversation with ease. Remember to introduce yourself and others, set ground rules, stay focused and listen attentively, speak up when required, take notes, and be polite and courteous throughout the call. With these guidelines, you’re set to manage an effective and professional conference call.