1. Restate the main issue: Start your conclusion by recapping your primary concern. This will help the recipient to understand the issue and provide solutions that will address it. For instance, if you are complaining about receiving a faulty product, you could restate the problem by saying, “I received a defective item that was not up to the standard.”
2. State what you expect: Be clear about what you want as a solution to your problem. Whether you are seeking a refund, a replacement, or an apology, state it in clear terms. This will help the recipient to understand your expectations and provide solutions that meet your needs. For example, if you are seeking a refund, you could say, “I would like a full refund of the purchase price of the item.”
3. Thank the recipient: Even if you are angry or frustrated, it is essential to show gratitude for taking the time to read your complaint letter. This will help to keep the tone of the letter professional and courteous. You could say, “Thank you for taking the time to read my complaint letter and for addressing the issue.”
4. Provide contact information: In case the recipient needs to contact you for further information, provide your contact information. This could be your phone number, email address or social media handles. Ensure that you provide the most suitable contact information that the recipient can use to reach out. For example, you could say, “In case you need further information, please contact me at (insert phone number) or (insert email address).”
5. Sign off respectfully: End your complaint letter on a respectful note by using a polite and professional sign-off. You can use phrases such as “Sincerely,” “Kind regards,” or “Yours faithfully.” Ensure that your sign-off matches the tone of your complaint letter. If you were angry, ensure that you use a sign-off that is still professional to maintain the credibility of your complaint letter.
In conclusion, concluding a complaint letter is critical, as it determines the response that you will receive from the recipient. Ensure that you follow these tips, and you will write an effective conclusion that will provide the solutions that you want. Always be respectful, polite, and professional to maintain your credibility and increase your chances of getting a satisfactory solution to your problem.