Zalando is a popular online shopping platform that offers a wide range of clothing, accessories, footwear and beauty products. Sometimes, consumers may want to cancel their orders due to various reasons such as wrong item/s, change of mind, or delay in delivery. Here’s how to cancel an order on Zalando.

Before proceeding with the cancellation , the customer must be signed in to their account on Zalando’s website or app.

1. Go to your order history

To cancel an order, click on ‘My account’ on the top right corner of the website (or on the bottom right corner of the app), then click on ‘Order history’ and select the order that you want to cancel.

2. Check the order status

Before proceeding with the cancellation request, check the status of the order. Zalando sends email notifications to the customer regarding the status of their order, including the estimated delivery date. If the order has already been processed and dispatched, it may not be possible to cancel it. However, if the order status is still ‘In process’, the customer can proceed with the cancellation request.

3. Click ‘Cancel order’

If the order can still be cancelled, click on ‘Cancel order’ to start the process.

4. Choose your reason for cancellation

Select the reason why you want to cancel the order. Zalando requests customers to give a brief explanation about the reason for cancellation which helps them improve their services.

5. Confirm the cancellation

After submitting the reason for cancellation, the customer should click on ‘Confirm Cancellation’. A pop-up message will appear confirming that the order has been cancelled and informing the customer if a refund will be issued.

6. Wait for confirmation email

Zalando will send an email confirmation regarding the cancellation request. It’s important to keep this email as proof of the cancellation process.

7. Return the order (if applicable)

If the order has already been dispatched and delivered, the customer will need to the items. Zalando allows returns up to 100 days after the purchase date. However, it’s important to check the return policy for specific conditions like items that have been worn or used.

In conclusion, Zalando makes it easy for customers to cancel their orders. However, it’s important to note that the cancellation process may only be successful if the order has not been dispatched. If the order has already been shipped, the customer can still return the items within the stipulated return policy. It’s also vital to remember to keep the confirmation email as proof of the cancellation process. Happy shopping!

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