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Telegram has become one of the most popular messaging apps, offering a wide range of features to its users. One of its key features is the ability to make voice and video calls. However, like any other app, Telegram can also encounter issues with its calling feature. If you are facing problems with Telegram calls, here are a few troubleshooting steps you can try to fix the issue.
1. Check Your Internet Connection:
The first thing you should do is check your internet connection. A stable and reliable internet connection is crucial for making quality calls on Telegram. Make sure you are connected to a fast and stable Wi-Fi network, or switch to mobile data if your Wi-Fi is unreliable. You can also try resetting your Wi-Fi router or restarting your mobile data to see if it resolves the issue.
2. Update Telegram to the Latest Version:
It’s always recommended to keep your apps updated to the latest version. Developers regularly release updates to fix bugs and improve app performance. Open the Google Play Store (Android) or App Store (iOS) and see if there is an update available for Telegram. Installing the latest version may resolve any call-related issues you are experiencing.
3. Clear Telegram App Cache:
Cache files can accumulate over time and cause app performance issues. Clearing the Telegram app cache can help resolve problems related to calls. To clear the cache, go to your device settings, locate the Telegram app, and tap on it. Look for an option to clear cache or storage, depending on your device’s settings. Confirm the action and restart the Telegram app to see if it fixes the problem.
4. Restart Your Device:
Sometimes, a simple device restart can solve many app-related issues. Restarting your smartphone or tablet clears temporary files and refreshes the device’s memory. After the device restarts, open Telegram and see if the calling functionality is working properly.
5. Check Telegram Settings:
Incorrect settings within the Telegram app may cause problems with calls. Open the Telegram app and go to the settings menu. Look for the ‘Calls’ section and ensure that all the relevant settings, such as microphone, speaker, and camera permissions, are enabled. Additionally, you can try turning off the ‘Low Data Usage Mode’ if it is enabled.
6. Reinstall Telegram:
If none of the above steps have resolved the calling problem, you can try reinstalling Telegram. Uninstall the app from your device, then go to the Google Play Store or App Store and reinstall it. After reinstalling, log in to your account and check if the calling feature works without any issues.
7. Contact Telegram Support:
If the problem persists even after trying all the above steps, it is recommended to reach out to Telegram support. They may be able to provide further assistance and identify any specific issues related to your account or device.
In conclusion, troubleshooting Telegram calls involves checking your internet connection, updating the app, clearing cache, restarting your device, checking settings, reinstalling the app, and contacting support if necessary. By following these steps, you can hopefully fix any problems you are experiencing with Telegram calls and enjoy seamless voice and video conversations with your contacts.
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