First Citizens BancShares: A Bank That Prioritizes Customer Service

First Citizens BancShares, Inc. is a financial holding company that offers various banking services and financial products to consumers and businesses. It is based in Raleigh, North Carolina, and has been in operation for over 120 years. The bank has more than 570 branches and over 2,300 ATMs across 19 states in the United States.

One of the defining attributes of First Citizens BancShares is its customer service. The bank prides itself on developing strong relationships with its customers and delivering personalized solutions to their financial needs. The approach has enabled the bank to thrive in a highly competitive industry while maintaining its reputation as a trustworthy and dependable financial institution.

The bank was founded in Raleigh in 1898 by Frank Holding Sr., a former school teacher, and later expanded to other parts of North Carolina. The bank’s commitment to serving customers has its roots in Frank Holding Sr.’s emphasis on personal relationships and attention to detail, which he instilled in the bank’s culture.

Over time, First Citizens BancShares evolved with the changing landscape of the financial industry. In the 1980s, the bank opened branches in other states, and in 1988, it was listed on the Nasdaq stock exchange. Furthermore, the bank continued expanding through acquisitions, including acquiring Great Western Bank in 1997, which greatly expanded its presence in California. Today, the bank has operations in 19 states as well as the District of Columbia.

One of the areas in which First Citizens BancShares excels is in providing customized solutions for clients. Many banks have a one-sized-fits-all approach to banking, which may not suit all customers. First Citizens, on the other hand, works with customers to determine their unique needs and provides tailored solutions. Whether it is a small business owner looking for a loan to expand their business, or a family looking for a home mortgage, the bank’s staff work closely with customers to provide them with the right solutions.

First Citizens BancShares has garnered numerous awards over the years for its excellent customer service. In J.D. Power’s 2021 U.S. Retail Banking Satisfaction Study, the bank was ranked the highest in customer satisfaction among banks in the southeastern United States for the third consecutive year. Additionally, the bank has been recognized by Forbes as one of America’s Best Banks since 2017.

Customer service is not just about making transactions and completing forms. First Citizens BancShares recognizes that it is more about building enduring relationships. That is why it invests heavily in training its staff to offer personalized solutions that meet customers’ unique financial needs. These are the people who can help you when you have questions about your accounts, problems with transactions, or simply need advice regarding managing your finances.

In conclusion, First Citizens BancShares has been providing excellent banking services to consumers and businesses for over 120 years. The bank’s commitment to excellent customer service has propelled it to great heights, and it has garnered numerous awards for its efforts. Personalized banking services, attention to detail, and a willingness to go the extra mile for customers are some of the reasons why First Citizens BancShares continues to be a reliable and dependable financial partner to customers across the United States.

Quest'articolo è stato scritto a titolo esclusivamente informativo e di divulgazione. Per esso non è possibile garantire che sia esente da errori o inesattezze, per cui l’amministratore di questo Sito non assume alcuna responsabilità come indicato nelle note legali pubblicate in Termini e Condizioni
Quanto è stato utile questo articolo?
0Vota per primo questo articolo!