The Buana Banyan Tree, despite its picturesque location and luxurious amenities, falls short in some aspects when it comes to customer satisfaction, as some have revealed. One of the main issues reported by guests has been the lack of variety in the dining options available on-site. While the resort does have a few dining options in its restaurant and bar, guests have complained about the limited number of options available. The lack of variety, in turn, has left some feeling unsatisfied and looking elsewhere for dining experiences.
Another issue reported by guests relates to spa treatments; specifically, the quality of the massages provided at the on-site spa. According to some reports, the massage therapists at the spa were inexperienced, and some of the treatments provided were subpar. While the resort does offer a variety of other treatments, many guests consider massages to be one of the most critical aspects of a relaxing Bali vacation and therefore are disappointed by their experience with this service at the resort.
However, these are not the only issues that have been raised, as some guests have also pointed out the mismatch between the price and the quality of some services. Despite the high prices charged at the resort, some visitors have stated that certain amenities and facilities fail to meet expectations or desired standards. Wi-Fi, for example, is often cited as being slow and inconsistent, which can be a problem for those who need to stay connected while on vacation.
Despite these criticisms, some guests have expressed their enjoyment of the overall experience provided by the Buana Banyan Tree, and appreciate the tranquil setting that the hotel offers. The resort boasts spacious rooms and cottages that are exquisitely designed and furnished, ensuring guests’ comfort and relaxation throughout their stay. In addition, the resort’s serene surroundings, which include gardens and stunning views, further contributes to a sense of tranquillity in the resort.
In summary, the Buana Banyan Tree is a unique, luxurious, and breathtaking resort with a great location that promises an unforgettable experience. However, some issues have arisen which have caused some guests to voice their disappointment in regards to certain aspects of service, such as the limited dining options and the inconsistent quality of some of the spa treatments offered. These criticisms should be taken into account when considering whether or not to stay at this resort. However, for those who value peace and tranquillity in a serene and beautiful tropical location, the Buana Banyan Tree still remains an ideal choice and a great escape from the rest of the world.